Terms & Conditions

Rescheduling Policy

If you find yourself unable to attend your scheduled session, we kindly request a minimum of 7 Business Days advance notice. This ensures that no cancellation fee will be incurred. Please be mindful of weekends as these are not included in the “7 Business Days”. As a small, owned business with limited portrait session slots, your cooperation in providing a 7 business days’ notice period allows us to potentially fill the time with another booking. Your understanding and consideration are highly appreciated. Session rescheduling is allowed once (1) free of charge if made seven (7) business days before your scheduled session. A wait period may be applicable in certain situations. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in session type, a fresh confirmation fee will be required and will automatically be deducted from your credit card upon your new rescheduled agreed date.

Rescheduling Due to Emergency/Illness

We understand that unforeseen situations, such as emergencies or illness, may arise. In such cases, we are committed to working with you to identify an alternative date that suits your schedule. If you need to reschedule due to illness or emergencies, your initial studio booking fee will be transferred to the newly selected date. Session rescheduling is allowed once free of charge if made seven (7) business days before your scheduled session. A wait period may be applicable in certain situations. Please note: if you have already rescheduled prior, an additional confirmation fee may apply at the discretion of the studio. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in session type, a fresh confirmation fee will be required and will automatically be deducted from your credit card upon your new rescheduled agreed date.

Donations for Charity Photography Sessions

Your donation secures your session and is non-transferable/non-refundable at any point once made. If you choose to cancel your photography session once your donation is made, you will not be refunded. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in session type, a fresh confirmation fee will be required and will automatically be deducted from your credit card upon your new rescheduled agreed date. Inline with our rescheduling and cancelation procedure, due to the amount of admin time required to process cancelations and income loss as a result of last minute cancelations which can’t be filled, we will retain the full booking fee.

Gift Certificates

Your gift certificate must be presented at your photographic session or full session fee may be charged. Gift certificates are not valid in conjunction with any other offer. Gift certificates are not transferrable for cash or any other products. Gift certificates automatically include a studio session photography unless otherwise stated. Type of photography session allocated to you and availability for your session is at the discretion of our studio and what we see as suitable for you/your family. Any other inclusions or specifics must be stated on the gift certificate. Additional photos and products are optional and are at and extra charge as per price guide and are not included. Gift Certificates can only be used for a family photography session unless otherwise stated. Photography session must be taken within 6 months of gift certificate validation. Please take note of our 7 Business Day Cancellation Policy and reservation deposit that is required when we book you in. If you cancel your photography session within the 7 Business Day Cancellation Policy your gift certificate value/reservation deposit will be forfeited. All Gift Certificates are intended for the original recipient and cannot be “regifted”, passed on to another family or friend or exchanged for cash. Regifted gift certificates will be deemed invalid, and a full session fee will be charged.

eGift Certificates

All eGift certificates purchased do not include a physical product but an email and payment receipt which must be presented at the time if your photography session booking.

Physical Gift Certificates

Physical gift certificates ordered via email or by phone include regular postage unless stated. Express postage will attract an additional fee. If you would like your gift certificate express posted please indicate it in the comments  section when you make your purchase. Please note, we cannot guarantee exact date of delivery with Australia Post so please order ahead of time. We cannot guarantee delivery if details on form are not completed correctly or in full. Pickups from our Bossley Park studio can be arranged ahead of time.

Partner Gift Certificates

If you have received gift certificate from one of our partners, you must register your gift certificate to validate it before the expiry stated on your gift certificate. All partner gift certificates are valid in line with our general terms and conditions and require a booking deposit to proceed. If you have any enquires about eGift certificates or any other types of gift certificates, please don’t hesitate to contact our studio  bookings@vividimaging.com.au

intellectual Property & Client Obligations

The copyright and ownership of all Intellectual Property prepared by Vivid Photography & Imaging Pty Ltd shall remain at all times vested in Vivid Photography & Imaging Pty Ltd.

Subject to the payment of all money that becomes due, Vivid Photography & Imaging Pty Ltd hereby grants the Client a revocable, non-exclusive licence to use the Photographs for the Permitted Use.

The Client irrevocably authorises Vivid Photography & Imaging Pty Ltd to publish, sell, assign, grant an interest in or use in any way whatsoever, either alone or in conjunction with others, the Photographs for any purpose in the studio’s sole discretion without notification or payment of any nature to the Client.

The Client waives any right, claims, or interest it may have to control the use of its identity or likeness and releases Vivid Photography & Imaging Pty Ltd from all liability arising out of the publication and/or reproduction of Photographs, and the data contained therein, in the private and/or public domains.

The Client will ensure that the Client and all Third Parties clearly credit Vivid Photography & Imaging Pty Ltd on any material, images, Photographs or the like that relate to the Photography Services posted to social media or other publicly available platforms.

The Client acknowledges that It is familiar with the  style of photography of Vivid Photography & Imaging Pty Ltd and is requesting the Photography Services with knowledge of the studio’s style.

The Client must not edit, change or amend the images in any way, including by:

(a) Adding filters to the Photographs; or
(b) Cropping the Photographs; or
(c) Causing or allowing the images to be cropped or a filter added to any of the Photographs.

Book Purchases

All books purchased from our website are personally signed by Murielle Sassine. Under no circumstance do we offer a refund for any purchases made. All shipping is via Australia Post. Shipping times are a guide and we cannot guarantee delivery times.

Black Friday Sale 

Our Black Friday Sale cannot be combined with any other offers. Black Friday Gift Certificates are non-refundable and cannot be exchanged for cash or other products. Complimentary or discounted Fine Art Prints and Wall Art Credits will only be applied once the client’s purchase order has been placed and finalised after their photography session.  These complimentary or discounted items are provided as a bonus with your photography purchase, in addition to your Black Friday Gift Certificate purchase.  If no photography products are purchased following the photography session, any complimentary or discounted Fine Art Prints or Wall Art Credits will become void.