Privacy Policy

Personal Data

While using our Service or contacting us, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

• First and last name
• Email address
• Phone number
• Postal address
• State, Province, ZIP/Postcode, City
• Information you provide when making an enquiry or booking

Usage Data

We may collect information about how the Service is accessed and used (“Usage Data”). This may include information such as:

• IP address
• Browser type and version
• Pages visited
• Time and date of your visit
• Time spent on pages
• Device identifiers
• Diagnostic data

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyse website traffic and enhance our services.

Examples include:

• Session Cookies
• Preference Cookies
• Security Cookies

You can instruct your browser to refuse cookies. However, some features of our website may not function correctly if cookies are disabled.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain our services
• Respond to enquiries
• Arrange consultations, bookings and appointments
• Provide customer support
• Improve our website and services
• Analyse website usage
• Detect, prevent and address technical issues
• Meet our legal obligations

ENQUIRIES, META LEAD FORMS AND MARKETING COMMUNICATIONS

If you submit an enquiry through our website, Meta (Facebook or Instagram) Lead Ads, online forms, social media, telephone or other communication channels, we may collect your contact details and use them to:

• Respond to your enquiry.
• Contact you by telephone, SMS and email regarding your enquiry.
• Provide information about the photography services or offers you have requested.
• Arrange consultations, appointments and bookings.
• Send appointment confirmations, reminders and follow-up communications relating to your enquiry.

Where permitted by law, we may also send you information about services or promotions that may be relevant to your enquiry.

If you no longer wish to receive marketing communications, you may opt out at any time by contacting us or using the unsubscribe option provided in our emails where available.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to and maintained on computers located outside Australia where data protection laws may differ from those in your jurisdiction.

If you provide your information to us from outside Australia, you consent to the transfer and processing of your information in Australia.

We take all reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy.

DISCLOSURE OF DATA

We may disclose your Personal Data where reasonably necessary to:

• Comply with legal obligations.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing.
• Protect the safety of users or the public.
• Protect against legal liability.

SECURITY OF YOUR DATA

We take reasonable steps to protect your personal information using commercially acceptable security measures.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may engage trusted third-party service providers to help us operate our business and deliver our services.

These providers may include companies that provide:

• Website hosting
• Customer Relationship Management (CRM) systems
• Appointment scheduling services
• Email marketing services
• Payment processing
• Advertising platforms
• Analytics services
• Cloud storage and business administration services

These service providers may have access to your Personal Data only to perform services on our behalf and are required to protect your information and not use it for any other purpose.