Cancellation & privacy policy

Cancellation Policy

Rescheduling Policy:

If you find yourself unable to attend your scheduled session, we kindly request a minimum of a 2-week advance notice. This ensures that no cancellation fee will be incurred. As a small, owned business with limited portrait session slots, your cooperation in providing a 2-week notice period allows us to potentially fill the time with another booking. Your understanding and consideration are highly appreciated.

Rescheduling due to Emergency/Illness:

We understand that unforeseen situations, such as emergencies or illness, may arise. In such cases, we are committed to working with you to identify an alternative date that suits your schedule. If you need to reschedule due to illness or emergencies, your initial studio booking fee will be transferred to the newly selected date. Session rescheduling’s are allowed up to three (3) times free of charge if made seven (7) days before your scheduled session, with a wait period may be applicable in certain situations. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in Session type, a fresh confirmation fee will be required.

Cancellation Procedure:

Cancelling either your photography or purchasing session seven (7) days before your scheduled time will result in no charge. Cancelations, failure to show and changes of mind within the seven (7) days will result in the full photography session fee being charged to your account depending on your type of session booked.  

Who to Contact to Rebook/Cancel:

In the event that you need to cancel of rebook, immediately call our bookings manager by phone. If you cannot connect, please SMS your cancellation directly to 0450554711 and in addition to this, email to bookings@vividimaging.com.au. If no reply is received by our bookings manager in 24hrs. Please direct your call directly to Murielle on 0412923789. Please SMS on the same number and in addition, email on info@vividimaging.com.au.

Donations for Charity Photography Sessions:

Your donation secures your session and is non-transferable/non-refundable at any point once made.

Terms and Conditions:

  1. To secure your chosen date and time for the portrait session, a studio booking fee is required.
  2. The studio’s booking fee is fully refundable if you cancel the session 7 days before your scheduled time. Note that for charitable fundraising projects, the donation amount is dedicated to charity remains non-refundable without exception.
  3. If you choose to cancel the photography session with in the 7-day cancellation period, the confirmation fee becomes non-refundable.
  4. If you provide a minimum of 7 days’ advance notice, to reschedule contact our bookings number on 0450554711, or your confirmation fee will be seamlessly transferred to secure a new date for up to 3 rescheduling instances. While we will make every effort to accommodate your preferences, please be aware that we tend to be heavily booked in advance, placement on a waiting list may be necessary.

privacy policy

Effective date: December 10, 2018

Vivid Photography and Imaging (“us”, “we”, or “our”) operates the https://vividimaging.com.au website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Vivid Photography and Imaging is managed through Free Privacy Policy Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://vividimaging.com.au

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of data collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use Of Data
Vivid Photography and Imaging uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Vivid Photography and Imaging will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data
Legal Requirements
Vivid Photography and Imaging may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Vivid Photography and Imaging
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:

By email: info@vividimaging.com.au